TRIPS

TRIPS provides advance-reservation, wheelchair-accessible transportation operated by professional City staff, serving residents ages 18–59 with disabilities as well as all residents ages 60 and older. This service is designed for scheduled trips, including medical, employment, educational, and essential personal needs, both within Irvine and to select out-of-city destinations.

Service Schedule

Monday–Friday, 8 a.m.–5p.m.
First Pickup: 8 a.m. | Last Return: 5 p.m.

No service on City-observed holidays

Fees & Donations

Membership Fee
A $20 annual membership provides eligible residents access to TRIPS and WeRide.

Donations Welcome
Rides are included with membership. A $5 donation per ride is suggested, but any amount is welcome. Donations may be made in person with staff, by mail, or online. Riders will never be turned away based on their ability to donate.

Registration

A single application provides access to both TRIPS and WeRide, making registration simple and streamlined. Riders may register online, by phone, or in person at any Irvine Senior Center.

Apply Today

To apply for a Transportation Membership, submit the following:

  1. Transportation Services Application
        •  Attach verification of age
  2. Participant Agreement
  3. Medical Verification
        •  For riders ages 18-59 who cannot drive due to a physical or cognitive disability
        •  Must be signed by a physician

You can also request an application by calling 949-724-7433 or visiting the Lakeview and Rancho senior centers or Trabuco Center.

 

Know Before You Go

Reservations

Advance Reservations Only

Reservations can be made by calling 949-724-7433 or through the online self-booking portal. Reservations are based on availability and cannot be left on voicemail or sent by email.

Participants may book one round-trip ride per day. All TRIPS rides must be booked at least one day in advance.

•  Up to seven days in advance: Older adults 60 years of age and older.=
•  Up to 14 days in advance: Individuals with approved disability medical form.

Confirmation & Pick-Up Window

Riders receive a 30-minute pick-up window when the reservation is confirmed. Participants must be ready at the start of the 30-minute window.

Reservation Changes

All changes including time, destination, companions, etc., must be made through the program office or online portal one hour before scheduled pick-up. Drivers cannot accept or change reservations. Late requests may not be accommodated based on availability.

Service Cancellations

The City may cancel or reschedule rides due to unsafe weather conditions or disaster emergencies.

Making a Reservation

Transportation Services offers two convenient ways to make a reservation:

Option 1: Call 949-724-7433
Riders may contact the Transportation Services office Monday–Friday, 8 a.m.–5 p.m., by calling 949-724-7433.

Option 2: Go online at irvineportal.tripsparkhost.com
Riders may book and manage trips online at irvineportal.tripsparkhost.com anytime, day or night. Online access is granted after registration is completed.

Accommodations

Reasonable Accommodation Requests

Riders who have submitted a disability medical form may be eligible for assistance beyond the curb by submitting a Reasonable Accommodation Request. Requests are reviewed and approved by Transportation Services staff based on the following criteria:

•  The special assistance requested does not fundamentally alter the nature of the program or its services.
•  The assistance does not pose a direct threat to the health or safety of others.
•  The driver must be able to maintain visual observation of the vehicle at all times.

Attendants, Guests, & Minors

Riders may travel with up to two guests and/or personal attendants. For everyone’s safety, the pick-up and drop-off location must be the same as the registered participant. Guests and attendants must be age 13 or older.

Transport Rules

Items Allowed to be Transported

Riders must carry and manage their belongings. Please have all personal items (keys, purse, coat, etc.) ready before departure. Items over 50 pounds or bulky items may not be accommodated

Shopping Bags
A limit of two bags per rider may be transported for any shopping ride.

Luggage
Limit of two pieces per rider.

Medical Equipment
Oxygen cylinders and other medical devices must be clean, secure, and   intact — in accordance with Oxygen Transportation Guidelines (available upon request).

Service Animals & Pets

Service Animals
Must remain on the vehicle floor at all times. They are not permitted on seats or to move freely inside the vehicle. Owners are responsible for their service animal at all times.

Pets (Non-Service Animals)
May be transported only for veterinarian visits or air/train travel. Pets must be in a secure travel bag or kennel. Contact the program office for more information.

Emotional Support Animals
These are not recognized as service animals as outlined by the ADA. Emotional support animals are considered pets and must adhere to the Non-Service Animal guidelines.

 

Wheelchair Guidelines

Notify the program office as soon as possible if you cannot make your scheduled ride.

Failure to cancel counts as a no-show and results in the cancellation of your scheduled return trip unless you notify the office.

Excessive late cancellations or no-shows may result in suspension of riding privileges.

We understand that illness or emergencies happen, but riders are asked to cancel responsibly to keep service available for everyone.

Cancellation & No-Show Policy

Notify the program office as soon as possible if you cannot make your scheduled ride.

Failure to cancel counts as a no-show and results in the cancellation of your scheduled return trip unless you notify the office.

Excessive late cancellations or no-shows may result in suspension of riding privileges.

We understand that illness or emergencies happen, but riders are asked to cancel responsibly to keep service available for everyone.

Get Ride Updates

To improve communication and make riding easier, we offer a notification system for our riders. This system helps reduce wait times, prevents missed rides, and provides timely updates.

Riders may choose to receive notifications by text, email, or automated phone calls that include the following updates:
•  Confirmation of scheduled trip reservations
•  Trip reminders sent the evening before (between 5–8 p.m.)
•  A reminder five minutes before your scheduled pick-up time
•  Notification when your ride has arrived
•  Program announcements including holiday closures or service updates
•  Ability to review or cancel trips directly through the automated system

Rider Expectations

•  Riders are expected to be ready at the curb at the scheduled pickup time.
•  Allow 30-minute pickup window from your scheduled pickup time to allow for unforeseen circumstances that may delay your pickup time. (i.e. traffic, road closures, weather, etc.)
•  Cancel rides as soon as possible if plans change
•  No smoking, eating, or drinking in the vehicles