Our navigation services connect individuals and families of all ages and backgrounds to community resources that support well-being and stability. Navigators provide personalized assistance to help you find and access programs such as food and housing support, child care, mental health services, legal and financial assistance, employment resources, senior assistance, support for individuals experiencing family violence or children and teens exhibiting challenging behaviors, and more. Whether you need short-term help or ongoing guidance, our team is here to listen, identify options, and make it easier to get the support you need.
Contact us at: 949-724-6650, Press option “1” or HealthandWellness@cityofirvine.org.
Navigators are available to answer your questions Monday through Thursday, 7:30 a.m. – 5:30 p.m. and Friday, 8 a.m. – 5 p.m.
Frequently Asked Questions:
Q: What happens when I call?
A: When you call, you’ll speak with a Navigator who will listen to your situation, ask a few questions to understand your needs, and provide information or referrals to available services. Calls usually last 10– 20 minutes, depending on your circumstances.
Q: Do I need to prepare anything before calling?
A: It helps to have basic information ready—such as your ZIP code, household size, income range, and the type of help you’re looking for (for example: rent, food, or child care). But if you’re not sure, that’s okay—the Navigator can guide you through it.
Q: Is my information confidential?
A: Yes. Any personal details you share are kept confidential and used only to connect you with appropriate services. Your privacy is always respected.
Q: Is there a cost to speak with a Navigator?
A: No. Navigator services are free and available to all community members, regardless of income or situation.
Q: Can the Navigator apply for services on my behalf?
A: In most cases, the Navigator provides information, referrals, and guidance on how to apply. Some programs may allow them to assist directly with applications or follow up on your behalf.
Q: What if I need help in another language?
A: Translation services are available. Please let the Navigator know your preferred language when you call.
Q: Can I call for someone else?
A: Yes. You can call on behalf of a family member, friend, or client who may need assistance. The Navigator will help you find the best way to support them.
Q: What if I don’t qualify for a specific program?
A: Even if one program isn’t a fit, the Navigator can often suggest other local or regional resources that may help meet your needs.
Q: How soon can I expect help?
A: Timing varies by program and availability. The Navigator will explain what to expect for each referral and, when possible, connect you to services that can assist right away.